Privacy Policy

Privacy Policy for Resolvo.uk

Effective Date: 20/03/2025

1. Introduction

Welcome to Resolvo.uk ("we," "our," or "us"). Your privacy is important to us, and we are committed to protecting it. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

By using Resolvo.uk, you agree to this Privacy Policy. If you do not agree, please do not use our site.

2. What Information We Collect

Depending on how you use our services, we collect two types of data:

A. Account & Profile Data

If you choose to create an account (e.g., to use the "Saved Stations" dashboard), we collect:

  • Your email address (for login and communication).
  • Your name and profile identifiers (if you use social login like Google).
  • Your saved preferences (such as specific petrol stations you bookmark).

B. Non-Personal Analytics Data

For all visitors, we collect anonymous usage data to understand how users interact with our website. This includes:

  • Pages viewed, clicks, and general website navigation.
  • General geographic location (country/city level).
  • Device type and browser version.

3. GPT Conversations & Data Usage

If you interact with Resolvo's GPT-powered tool, the conversation data is not stored by us and is not used to improve OpenAI models. OpenAI does not retain conversations from custom GPTs for training purposes.

This means:

  • Your inputs are not stored or linked to you.
  • No conversation data is used to improve or train AI models.
  • Your privacy is protected when using Resolvo's AI-powered appeals.

4. How We Use Your Information

The data we collect is used strictly to provide and improve our services:

  • To provide account features: Authenticating you and displaying your personalized "Saved Stations" dashboard.
  • To improve site performance: Understanding which pages are useful and fixing bugs (via anonymous analytics).
  • To protect security: Preventing fraudulent activity and unauthorized access.

We do not sell, rent, or trade your personal data to third parties.

5. Cookies & Tracking

We may use cookies or similar tracking technologies to collect analytics data. You can disable cookies in your browser settings, though this may affect certain features of the website.

6. Third-Party Services

We use trusted third-party service providers to help run our platform securely. These providers act as data processors on our behalf and are bound by strict data protection agreements. They include:

  • Authentication & Database Providers: To securely store your account credentials and saved dashboard preferences.
  • Analytics Providers: Such as Google Analytics, to process anonymous usage information.

7. Data Security

We take reasonable measures to ensure the security of our website and analytics data. However, no online platform is 100% secure, and we cannot guarantee absolute protection.

8. Your Rights

Depending on your location (such as under UK GDPR), you have specific rights regarding your personal data:

  • Right to Access & Portability: You can request a copy of the data we hold about you.
  • Right to Erasure (Right to be Forgotten): You can ask us to permanently delete your account and all associated data (like saved stations).
  • Right to Rectification: You can correct incomplete or inaccurate data.

To exercise any of these rights, or if you simply wish to delete your account, please email us directly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated"Effective Date."

10. Contact Us

If you have any questions about this Privacy Policy, please reach out to us atresolvoparking@gmail.com.