National Car Parks PCN Letter

Fight Your Nasty NCP Parking Fine: Here's How to Fight It and Win

Resolvo

Resolvo

14 May 2025Updated: 26 January 2026
7 min read

That dreaded envelope from National Car Parks just landed on your doormat — or popped up your car windshield. A Parking Charge Notice (PCN) for something you didn’t even realise you did wrong.

Maybe you stayed 11 minutes over. Maybe the app crashed. Maybe the sign was hidden behind a bush.

The good news: You don’t have to just pay it. Thousands of National Car Parks tickets are cancelled every year — and yours could be one of them.

Quick solution: Appeal your NCP fine for free in under 2 minutes with Resolvo


Are NCP Fines Legally Binding?

Not straight away.

Unlike council-issued PCNs, National Car Parks parking fines are private, and fall under civil contract law, not criminal law. You’re not breaking the law — but NCP are claiming you broke the “contract” by parking there.

For them to make you pay, they’d have to take you to small claims court and prove:

  • The car park signs were clear

  • You agreed to the terms by parking

  • You broke those terms

If the signs were missing, confusing, or the machine/app didn’t work — you may not owe anything at all.


National Car Parks

National Car Parks

National Car Parks: A Massive Company Profiting from Fines

NCP are the UK’s largest car park company, managing over 600 locations such as London, Leeds, Manchester, Glasgow, Liverpool. They manage 200,000 parking spaces across:

  • Train stations

  • Shopping centres

  • Hospitals

  • Airports

They use ticket machines, payment apps, and ANPR cameras (Automatic Number Plate Recognition) to track who paid and who didn’t. If something went wrong — even a simple error — they might issue a Parking Charge Notice.

NCP made a whopping £186 million in revenue in 2023, with over £20 million in profit. That’s millions of pounds taken from drivers every year—often through fines that are unfair and unnecessary.


Should You Ignore an NCP Fine?

No — ignoring it can make things worse. If you ignore their letters, NCP might:

  • Pass it to debt collectors

  • Take you to court

  • Get a County Court Judgment (CCJ) against you

  • Damage your credit score

  • Add extra fees on top

💡 It’s safer to appeal or pay — but don’t pretend it doesn’t exist.


🧾 2026 Appeal Checklist — Step-by-Step

Step 1: Read the Parking Fine Like a Detective

Read your parking ticket and ask:

  • Is the date and time correct?

  • Is the car registration correct?

  • Were the signs clear and easy to see?

  • Did they give you the 10-minute grace period after parking expired?

  • Did you pay, but something went wrong (e.g. app crash)?

  • Was there a valid reason for any delay (e.g. medical emergency or breakdown)?

🚦 Under the BPA Code of Practice, National Car Parks must allow:

  • At least 10 minutes of grace time after your paid or free stay ends

  • A consideration period when you arrive to read signs and decide to stay

If they didn’t, that’s appeal fuel.


Step 2: Gather Evidence That Speaks for You

To build your case, gather:

  • Screenshots from the app (e.g. proof of payment or errors)

  • Photos of unclear or missing signs

  • Receipts or bank statements showing payment

  • Breakdown or medical documents (if relevant)

  • Witness statements (if someone was with you)

🔍 Signs must meet BPA signage rules — clear, readable, and visible at all times, not just at the entrance.


Step 3: Submit Your Appeal to NCP

You have 28 days from the date the fine was issued to appeal.

How to do it:

  • Visit NCP’s appeal portal

  • Enter your PCN reference number and vehicle registration

  • Upload your evidence

  • Clearly explain what happened

  • Save a copy of your appeal for your records

📬 If they’re claiming you (as the keeper) are liable, check the Protection of Freedoms Act 2012 (Schedule 4):

  • Did they send the notice within 14 days of the parking event?

  • Did they include all required info? If not, they may not be able to enforce it against you.

🛡️ Step 4: If They Say No — Go to POPLA

NCP rejected you? That’s not the end. You can appeal again — this time to POPLA.

📚 POPLA = Parking on Private Land Appeals. It’s:

  • Independent and impartial

  • Run for private parking disputes

  • Free to use

  • Entirely online

What to do:

  • Find the POPLA code in your NCP rejection letter

  • Go to popla.co.uk within 28 days

  • Re-submit your case, with all evidence

💬 Explain clearly why NCP got it wrong — poor signs, tech error, honest mistake, unfair terms.

If POPLA sides with you, NCP must cancel the fine. No arguments.


🧠 Reason Drivers Beat National Car Park — And Why

Top reasons appeals succeed:

  • 🔍 Signs were missing, damaged, or not obvious (BPA breach)

  • ⌛ You left within the grace period (10 minutes required)

  • 📱 The app crashed or didn’t process payment

  • 🧾 You paid, but entered one wrong digit (minor keying error)

  • 🛠️ You were delayed by something you couldn’t control

  • 🧍 ANPR system confused two separate visits as one

📌 NCP must follow the BPA Code of Practice. If they didn’t, you’ve got a case.


🤖 Let Resolvo Write Your Appeal — in 2 Minutes

You don’t need to stress or overthink it.

Resolvo writes strong, structure appeal letters based on your case:

  • ⚙️ Built on BPA and POPLA rules

  • 📝 Clear, calm and persuasive

  • ⏱️ Done in under 2 minutes

  • 💷 Always free

Generate our NCP appeal using Resolvo


FAQs About NCP Parking Fines

1. Can I be fined even if I didn’t leave the car? Yes — if you stayed too long without paying, ANPR cameras may trigger a PCN.

2. There was no ticket on my windscreen — is it legit? Yes — NCP uses postal fines. If it arrived at your address, it’s valid.

3. What if I left and came back later? ANPR can mistake that for one long stay. Show two payments or proof of exits if possible.

4. What if I used the wrong car park code in the app? If the payment matches your stay, you can appeal — especially for honest errors.

5. I entered the wrong reg — but paid. Can I win? Yes — minor keying errors are one of the most common appeal wins.

6. My delay was due to illness or childcare. Still appeal? Yes — unexpected delays are valid reasons. Add as much supporting proof.

7. What is POPLA, really? POPLA are an official independent body that reviews private parking appeals. It’s free, online, and many drivers win there. They follow BPA standards and review cases fairly.

8. Will this affect my licence or insurance? No — these are civil matters. It won’t touch your driving record.

9. Can I get a CCJ from an NCP fine? Only if NCP takes you to court, wins, and you still don’t pay. It’s rare — and avoidable.

10. Does Resolvo work on NCP tickets specifically? Yes. Resolvo is trained to handle all major UK private parking companies — including NCP.

11. What law lets them hold me responsible as the keeper? The Protection of Freedoms Act 2012 allows keeper liability, but only if certain conditions are met. If the PCN is late or incomplete, this may not apply.


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